Refund Policy
Last updated: August 23, 2026
14-Day Money-Back Guarantee
If you're not happy with a paid Maptide plan for any reason, you can request a full refund within 14 days of your purchase or renewal charge - no questions asked. This applies to both monthly and annual subscriptions.
How to Request a Refund
All payments are processed by Paddle.com, our payment processor and merchant of record, and refunds are issued by Paddle. To request one, use the link in your Paddle receipt email, visit paddle.net, or email us at maptide.app@gmail.com and we'll submit the request on your behalf. Approved refunds are returned to your original payment method - processing time depends on your bank and Paddle's own timelines; see your Paddle receipt for details.
After the 14-Day Window
Outside the 14-day window following your most recent purchase or renewal charge, we don't offer refunds for partial billing periods, but you can cancel anytime - your subscription stays active through the end of the period you've already paid for, and won't renew. If local consumer law in your country grants a longer statutory refund or withdrawal right, that right applies regardless of this policy.
Contact & Questions
If you have questions about this policy, reach out at maptide.app@gmail.com. See also our Terms of Service for billing and subscription details.